Bien is a digital financial services platform that makes it easier to manage payments, transfers and everyday financial transactions from one place. With the Bien app, you can manage your account, make supported payments, send and receive money, and keep track of your transaction activity.

Bien is designed to give you a simple, convenient and secure way to access digital financial services from your mobile device.

With Bien, you can manage your digital wallet and access a range of financial services from your phone. Depending on the services available to you, you can add money to your account, send and receive money, make payments, pay bills and access other supported services.

We continue to expand the Bien ecosystem so that more everyday financial services can be accessed from one platform.

Download the Bien app and create your account by following the registration process. You will be guided through the required verification and account setup steps before you can access the available financial services.

Once your account is set up, you can securely log in and begin using the services available on Bien.

You can add money to your Bien wallet using supported funding channels. Once funds are available, you can send money to other Bien users or supported mobile money accounts, receive money into your Bien account, and withdraw funds through supported withdrawal channels.

Each transaction is confirmed within the app, and you can view your transaction history to keep track of your activity.

Bien brings a range of everyday payments and financial services together in one platform. These may include bill payments, transfers, wallet services, merchant payments, ticketing and other supported services.

The services available to you may depend on the current Bien offering and your account.

Bien is designed with security in mind. We use secure authentication, encrypted communication and transaction controls to help protect your account and information.

You should also keep your login credentials and one-time passwords (OTPs) private and never share them with anyone. Bien will not ask you to disclose your OTP for someone else to complete a transaction on your behalf.

Fees may vary depending on the type of transaction or service you are using. Any applicable charges are presented as part of the relevant transaction process before you confirm the transaction.

For the latest information on applicable charges, please refer to Bien's current pricing information or contact our support team.

If a transaction does not complete successfully, check your transaction history for its current status before attempting the transaction again.

Where applicable, the transaction may be automatically processed or reversed depending on the circumstances. If your funds have been affected and the transaction has not been resolved, contact Bien Support with your transaction reference so that our team can investigate and assist you.