Legal

Privacy policy

This policy explains what Bien Payment Systems collects when you use the Bien app and this website, and what you can ask us to do with it.

17 October 2026

Who we are

Bien Payment Systems provides the Bien app and the related Bien services, including payments, Tickets, and Causes. For this policy, “Bien”, “we”, and “us” mean Bien Payment Systems.

Our office is Nakawa Business Park, Block A Level 4. You can email info@bienug.com or call +256 704 245 569.

What we collect

We collect information you give us when you register and complete verification, and information created when you use the app.

Account details, such as your name, phone number, and the information the registration and verification steps ask for.
Wallet and transaction activity, including money you add, send, receive, withdraw, or pay, and the reference for each transaction.
Details needed for a service you choose, such as a bill payment, a merchant payment, a ticket, or a cause.
Messages you send us, including a transaction reference if you ask us to look at a payment that did not complete.

We also keep the login and security checks used to confirm it is you, including one-time passwords. We do not ask you to share an OTP so that someone else can transact for you. Do not share your login or OTP with anyone.

How we use it

We use this information to open and run your account, complete the payments and other services you ask for, show you your transaction history, and tell you the fee before you confirm a transaction.

We also use it to check that a transaction is genuine, to look into a payment that failed or did not complete, to answer a support request, and to meet legal duties that apply to a payments service.

We share what is needed to carry out a transaction you start. That can include the person or business you pay, a supported mobile money or withdrawal channel, and the Tickets or Causes service when you use it.

We may also share information with a service that helps us run the app, such as hosting or customer support, and only for that purpose. We may disclose information if the law requires it, or to investigate fraud or unauthorised use of an account.

We do not sell your personal information.

How long we keep it

We keep account and transaction records while your account is open, and for as long as we need them to complete or reverse a payment, handle a dispute, prevent fraud, and meet legal duties.

You can ask us to delete your account on the account deletion page. We will review the request and may contact you on the phone number or email you give. Some records may have to stay for a legal or fraud-prevention reason after the account is closed.

How we protect it

Bien uses secure authentication, encrypted communication, and transaction controls to help protect your account and information. No method of storage or transmission is completely secure. If you think someone else has access to your account, contact us and change your login in the app.

Your choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete your account. You can also object to a use of your information that is not required to provide the service or to meet a legal duty.

Send the request to info@bienug.com. We may need to confirm it is you before we act on it. If you are not satisfied with our response, you can complain to the Personal Data Protection Office in Uganda.

This website

This website describes Bien. It does not ask you to open an account or enter payment details. Account actions happen in the app, or on the account deletion page.

The pages load the Plus Jakarta Sans typeface from Google Fonts. When you open a page, your browser contacts Google to fetch those font files. This site does not use advertising or analytics cookies.

Contact

Privacy questions go to info@bienug.com or +256 704 245 569. You can also write to Bien Payment Systems, Nakawa Business Park, Block A Level 4.

If we change this policy, we will update the date at the top of this page.