Who we are
This website https://www.bienug.com (“Website”) and BienUG Mobile App (Android) is available on Google playstore. “Bien UG” is owned and operated by Frontman International Limited (“Frontman/ We/ Us” which expression shall mean and include its affiliates, successors and permitted assigns), having its registered office and its Corporate address at Level 4, Block B, Nakawa Business Park, Plot 3-4 Nakawa, Kampala Uganda. The Website is an online platform for individuals to manage their digital wallets and make payments predominantly for students’ pocket money. BienUG is committed to protecting and respecting your privacy.
Scope
This privacy policy (“Privacy Policy”) is an electronic record in the form of an electronic contract formed under the Data Protection and Privacy Act, 2019 and the rules made thereunder. This Privacy Policy does not require any physical, electronic or digital signature. This Privacy Policy is a legally binding document between you and BeinUG. The terms of this Privacy Policy will be effective upon your acceptance of the same, by clicking on the “I Accept” checkbox available in the BienUG mobile app and will govern the relationship between you and BienUG for your use of the mobile app. By clicking on the “I Accept” checkbox, you also authorize us to contact you if you are fully registered. This Privacy Policy describes the information that we collect from you, how We collect this information (directly or through third parties or which is automatically generated, when you interact with our Website and our mobile application (Mobile App)) and what We do with it after We collect it.
User Consent
By clicking on the “I Accept” checkbox, you expressly consent and confirm to BienUG collecting, maintaining, using, processing and disclosing your Sensitive Personal Data or Information and other Information in accordance with the terms set out in this Privacy Policy. If you do not agree with this Privacy Policy in its entirety, you must not use this Website or products and/or services provided on it. If you have any questions or comments regarding this Privacy Policy, please contact us inquiries@bienug.com
Privacy Principles
At BienUG, we may ask for and use your Sensitive Personal Data or Information/Personal Information and are committed to keeping this Information secure. In order to maintain the confidentiality of your Information, we maintain the following privacy principles including but not limited to the following: We only collect Sensitive Personal Data or Information/Personal Information that is relevant and is required to gauge your financial abilities and to conduct our business. We use your Sensitive Personal Data or Information/Personal Information to provide you with better customer services and products. We may pass your Sensitive Personal Data or Information/Personal Information to our affiliates or any agent or third-party service provider unless prohibited by laws and regulations. We will not disclose your Sensitive Personal Data or Information/Personal Information to any external organization unless we have your consent or are required by laws and regulations. We may disclose your Sensitive Personal Data or Information/Personal Information required by any regulatory agencies, but we will only do so under proper authority. We maintain strict security systems designed to prevent unauthorized access to your Sensitive Personal Data or Information/Personal Information by anyone, including our staff. This Privacy Policy talks about why we ask for Sensitive Personal Data or Information/Personal Information and how we keep it secure. We request you to review our Privacy Policy from time to time because your use of our products and services implies your acceptance of the prevailing Privacy Policy, including any amendments thereto.
Information We Collect
During your use of the Website and Mobile App, we will collect such Information from you when you provide to us including but not limited to the below mentioned: Sensitive Personal Data or Information/Personal Information that you provide to us while interacting with us such as your name, gender, date of birth, mobile number, password, email address, mailing address, telephone number, bank account details. You will at all times have the option of not providing BeinUG with Sensitive Personal Data or Information/Personal Information that BienUG seeks to collect. Even after you have provided BienUG with any Sensitive Personal Data or Information/Personal Information, you will have the option to withdraw the consent given earlier. Further, you have the right to request for access to your Sensitive Personal Data or Information/Personal Information and to review and amend such Sensitive Personal Data or Information/Personal Information. In such cases, BienUG will have the right to not provide or discontinue the provision of any service that is linked with such Sensitive Personal Data or Information/Personal Information. We also collect Non-Sensitive Personal Data or Information/Personal Information from you, such as your browser type, the URL of the previous website you visited, information about the pages viewed on website, how you navigate through the website and interact with webpages etc., your ISP, operating system types, clickstream patterns, and your Internet protocol (IP) Address (“Non-Sensitive Personal Data or Information/Personal Information”). Non-Sensitive Personal Data or Information cannot be easily used to personally identify you. We also contract with several online partners to help manage, monitor and optimize our Website and services and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. To do this, we may use cookies.
Information we Collect Automatically
There is certain Information that we collect automatically as the result of your use of the Website, or through the use of web analytics services. This Information includes but is not limited to: The Internet Protocol (IP) address of the device from which you access the Website (this can sometimes be used to derive the country or city from which you are accessing the Website). The time, frequency and duration of your visits to the Website. Your browser type and operating system. The nature of the device from which you are accessing the Website, for example, whether you are accessing the Website from a personal computer or from a mobile device.
How we use this information
Any Information shared by you is used by us and/or authorized third parties/service partners to support your interaction with us, to offer you services in the best possible manner and to contact you again about other services and products that we offer. After submitting your Sensitive Personal Data or Information/Personal Information to BienUG, by clicking on the ‘I Accept’ checkbox, you expressly acknowledge and consent to BienUG to use such information and to process the same in a manner deemed fit by BienUG. We may use this Information provided by you in the following ways but not limited to:(a) To capture, save, compile and analyse the Information required to establish identity and assess applications. To design and improve the products and services, customer relationship management processes to operate the business.(c) To monitor metrics such as total number of views, visitors, traffic and demographic patterns.(d) To carry out contractual obligations entered into between BienUG and you.(e) To conform to the legal requirements, compliance/reporting to administrative and judicial authorities, as may be required and to comply with regulatory guidelines.(f) To protect and defend the rights or property of the website owners of BienUG, or your rights. To communicate with you to send order confirmations, respond to customer service requests, send marketing communications, and send account update notifications.(g) To share the Information with multiple financial institutions and other lenders for customization of offers and provision of services. To undertake research, troubleshooting, fraud and risk management and prevention of other criminal activity. To post and review your comments on our blog.We may also collect and use this Information in other ways permitted by law. We will take utmost care to ensure that your Sensitive Personal Data or Information/Personal Information is not shared with the public and that your transactions on the Website and Mobile App are confidential. If we use any third parties for any of these transactions, we will also make sure that confidentiality is maintained. We may also provide Sensitive Personal Data or Information/Personal Information about our customers to other organizations. We will take reasonable care that any Sensitive Personal Data or Information/Personal Information we disclose to them is only used for the specific task we ask them to perform.
Cookies
Cookies are small bits of information that are automatically stored on a person’s web browser in his computer that can be retrieved by this Website. Cookies allow web servers to recognize your computer each time you return to our Website including the date and time of visits, page view history, time spent at our website, and the websites visited just before and just after our website, verify your registration or password information (in case of a Registered User) during a particular session so that you do not have to input your password multiple times as you navigate the site and suggest products or services that may interest you. This information is collected on an aggregate basis. None of this information is associated with you as an individual. We might also use other technology to track how you interact with our portal and employ some third-party agencies to use the data on our behalf. We might also use this information to display advertising from third party companies. Should you wish to disable these cookies you may do so by changing the setting on your browser. Most browsers will let you decline cookies but if you choose to do this it might affect service on some parts of our Website.
Contact Us
If you have any questions about this Privacy Policy, please e-mail them to inquiries@bienug.com or call us at +256 414 532 287